My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- It is about my personal information. Examples include what the dealer did with it or what happened to it later.
- The dealer shared my personal information with another business/dealer or failed to secure it properly.
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I want to report my concern to the VSA.
You can report a concern to the VSA if you believe that a VSA licensee – a motor dealer, salesperson, wholesaler, broker-agent or broker-agent representative – has not followed the legal standards of the Motor Dealer Act and its Regulations, the Code of Conduct, or some parts the Business Practices and Consumer Protection Act.
To find out what issues the VSA deals with or not, see the Fact Sheet at this [LINK].
If you have a concern, you can report it by filing [link: Report a Concern Form]. You report your concern anonymous or include your contact information.
Reporting a concern is different than filing a formal complaint.
- Reporting a concern is for those who want to inform the VSA about an issue with the VSA licensee, but do not have a dispute with that licensee.
- Filing a formal complaint is for those who have a dispute with the VSA licensee and need formal assistance from the VSA with resolution of that dispute.