My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with how I paid for the vehicle or how much I paid for the vehicle.
- The amount I paid was more than I expected.
- Yes, my issue is about hidden fees.
Was this page helpful?
Dealer fees must show up in the total price of the vehicle
The price you see on the vehicle price sticker on the window, as well as in an ad, must be the total price of the vehicle. This is the full amount you must pay to purchase the vehicle (before taxes).
This number needs to include:
- Dealer/broker agent fees
- Inspection and pre-delivery fees
- The cost of accessories and optional equipment physically attached to the vehicle
- Any other additional fees and transportation charges
Dealer fees may show up:
- As a document fee after the price e.g., $15,395 plus a $250 document fee
- In the small or fine print of the ad
Dealer fees are not allowed:
- After the price has been negotiated
- If they are not stated somewhere in the ad and the vehicle sticker price
- Unexpectedly at the end of a transaction
- If displayed as mandatory or government fees
If no dealer fees are shown or discussed, the displayed price includes those fees, if any.