My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with how I paid for the vehicle or how much I paid for the vehicle.
- I have a financing issue.
- The terms of my financing were not as promised.
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A dealer must provide the financing promised
A dealer must deliver on the things they said and promised. The dealer must provide:
- The right promised vehicle
- The promised changes or repairs to the vehicle
- The promised financing
- Any other terms agreed on
You are allowed to rely on the things a dealer tells you about the condition of the vehicle. You must be able to make an informed decision about your purchase. If the dealer does not deliver, they may be required to do so.
If the terms are not delivered, you may wish to seek legal advice.