My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with how I paid for the vehicle or how much I paid for the vehicle.
- I have a lease issue.
- I have an issue with the terms of my lease.
- Yes, the dealer promised me some leasing terms and I did not get them.
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A dealer must deliver a vehicle and financing as promised
A dealer must deliver on the things said and promised. The dealer must also disclose the vehicle’s history. You have the right to rely on things the dealer says in deciding to purchase. For example, the dealer must provide:
- The promised interest rate
- The promised payment plan
- The agreed upon balloon payment (a balloon payment is a significantly larger one-time payment at the end of the term)
- All advertised terms
If you are in doubt about the terms of your agreement, talk to a lawyer.