My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with how I paid for the vehicle or how much I paid for the vehicle.
- I have a financing issue.
- The dealer gave innacurate information to the lender.
- No, the dealer did not review and explain the documents before I signed.
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Your rights as a consumer
Dealers must give you the information you need to make an informed decision. They must explain and allow you to review all documents. Documents include the papers you sign, and the information given by the dealer to lenders.
The VSA has a Vehicle Buying Guide to help you make your decision.
BC law requires dealers to provide information about a vehicle before the sale. They must provide information to the best of their knowledge. Dealers have a duty to learn about the vehicles so they can give you this information.
Dealers must:
- Sell vehicles that meet legal safety rules
- Sell vehicles in a clear and honest way
- Advertise and declare unsafe vehicles as not suitable for transportation
- Disclose the previous use of a vehicle. For example, it was used as a taxi, emergency, rental, or lease vehicle.
- Describe previous damages
- State the accuracy of the odometer
- Tell you if the vehicle was ever registered outside of BC
Dealers must stand behind what they say. They must not try to deceive or mislead you with their words, documents, or actions. They must explain the terms of your purchase or lease and let you agree or disagree with those terms. Dealers must also give you a disclosure statement about the cost of borrowing. They must give you the statement before you agree to the purchase if you are leasing or financing.
You have the right to reasonably believe and rely on the information the dealer gives to you.