My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- It is a cosmetic issue.
- At the location that the vehicle was delivered to me. For example, at my house.
Supporting Information
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- You may have the right to cancel a distant sale
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I want to use some My Self-Help tools to deal with my issue on my own
You can try to resolve a dispute with a dealer or salesperson on your own. Consider following the steps outlined below.
1step
Step 1: Be Prepared.
Collect all the facts including documents. Make copies of everything and keep the originals. Examples: receipts, contracts, agreements, emails, and notes you made
2step
Step 2: Speak to the right person.
Contact the business. Examples: customer service or someone with authority such as a manager or owner
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Step 3: State your case.
Clearly explain your problem. Examples: copies of your documents, legal information.
4step
Step 4: Propose a solution.
Suggest a solution that you think is fair. Examples: do not dismiss other solutions, if offered (come back the next day if needed).
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Step 5: Get help.
If no solution is reached, seek help. See sources below.
Helpful Tips:
- When talking about your complaint, remain calm and professional. Do not let anger and emotions get involved. Maintain a positive relationship with everyone.
- Take time to consider all possible solutions. Do not jump to conclusions right away. Be realistic about likely outcomes.
- Write everything down. Make notes of your conversations. Include the names of the people you spoke with and the dates and times of the meetings or conversations. Keep any documents you received.
- If you do not feel comfortable confronting someone, start by writing a complaint letter or email. Click for a sample letter.