The status of a vehicle as a new, used, or demo may affect your rights as a purchaser

Yes, my dealer is listed in the VSA Online Search
Yes, the licence status is Issued.
Yes. The vehicle list says the VSA can help
Yes. My vehicle is used most of the time for personal, family, or household use.
Yes, it happened, or I became aware of it, less than 2 years ago.
I have an issue with the vehicle that I purchased or leased from a dealer.
There is a mechanical issue with my vehicle.

glossary

The status of a vehicle as a new, used, or demo may affect your rights as a purchaser. The list below shows some of the key differences.

New Vehicle

Registration: Will be registered for the first time with the sale

Warranty: Start date is date of sale unless dealer registered with manufacturer

Mileage: May vary if used in test drives. Even where low, if the vehicle is registered to a new owner, the vehicle is not new.

Manufacturer’s Incentives (interest rate promotions or rebates): May be available

Freight and PDI: Charged to first end-user

Used Vehicle

Registration: Previously registered (dealer/business/other) – transfer required

Warranty: In progress or already expired

Mileage: Varies

Manufacturer’s Incentives: (interest rate promotions or rebates): Not available

Freight and PDI: Not charged

Demo Vehicle

Registration: May be a new or used vehicle

Warranty: Start date is date of sale but mileage as a demo might limit extent

Mileage: May vary if used in test drives or as courtesy vehicle

Manufacturer’s Incentives: (interest rate promotions or rebates): May still qualify

Freight and PDI: May be charged if it is to the first end user

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