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My Self-Help

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My Self-Help

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Information you provided

  • Yes, my dealer is listed in the VSA Online Search
  • Yes, the licence status is Issued.
  • Yes. The vehicle list says the VSA can help
  • Yes. My vehicle is used most of the time for personal, family, or household use.
  • Yes, it happened, or I became aware of it, less than 2 years ago.
  • My issue is about a deposit.
  • I put a deposit on a vehicle but did not buy it. The dealer will not give the deposit back.
  • It was the dealer who did not go through with the sale.
  • My financing fell through or was not acceptable to me.

Information We Provided

  • The VSA helps with issues with licensed dealers, not private sellers
  • Vehicle types the VSA can help with
  • What does personal vehicle use mean?
  • How long do I have to make a legal claim for my issue?
  • Deposits
  • There are rules about getting your deposit back
glossary

There are rules about getting your deposit back

In law, a deposit shows that you intend to go ahead with the vehicle purchase. If you decide not to buy the vehicle, you risk losing the deposit. There are different rules about deposit return for purchases, leases, and distance sales. For more information about deposits, see the Deposit Fact Sheet.

If the dealer cannot provide the agreed financing, they must return your deposit.

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