My Self-Help
Information you provided
- Yes, my dealer is listed in the VSA Online Search
- Yes, the licence status is Issued.
- Yes. The vehicle list says the VSA can help
- Yes. My vehicle is used most of the time for personal, family, or household use.
- Yes, it happened, or I became aware of it, less than 2 years ago.
- I have an issue with the vehicle that I purchased or leased from a dealer.
- There is a mechanical issue with my vehicle.
- The vehicle was new.
- My issue is with the manufacturer.
- My issue is with my new vehicle warranty or an assembly defect.
Information we provided
- The VSA helps with issues with licensed dealers, not private sellers
- Vehicle types the VSA can help with
- What does personal vehicle use mean?
- How long do I have to make a legal claim for my issue?
- A dealer must not tell you things about the condition of the vehicle that are not true
- The status of a vehicle as a new, used, or demo may affect your rights as a purchaser
- A dealer and/or manufacturer can help with assembly or material defects and warranties
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Options for dealing with new vehicle issues
If you have an issue with a new vehicle, you have options.
The first step in resolving a new vehicle issue is to contact the dealership where you purchased from or the vehicle manufacturer directly. If this does not fix your problem, there are other resources:
Canadian Motor Vehicle Arbitration Plan (CAMVAP): Resolve disputes about vehicle defects and warranties through arbitration.
Competition Bureau Canada: Accepts and processes claims about misleading advertising.
Transport Canada- the Federal Ministry of Transportation: Accepts and processes claims about safety-related defects and recalls.